FAQs

How do I start registration?
How do I start working?
What kind of software do I need?
Which credit card can I use?
Why am I having a payment problem?
Why can I not login to my accout?
Do you accept PayPal?
Is it safe to enter my card number online?
Why did my credit card authorization fail?
What if I forget my password?
What if I want to change my password?
What if I forget my username?
Why have I not received any email from you?
What is a Card ID Number?
What is your refund policy?
How will I get my refund?
Why can't I see the video when I'm playing a video file?
Why can't I hear audio when I'm in the system?
Why did my Authentication fail?
Coupon Codes
The coupon code I entered is not recognized
Where is my saved Work?

In order to start The Work on the Web you will need:

A valid credit card
One of the following supported web browsers

Internet Explorer for Windows (Version 7) (Click here)
Safari for Mac (Click here)
Internet Explorer for Mac (Click here)
Mozilla Firefox (click here)

Adobe Flash Player version 9 (Click here)

How do I start working?

Login to The Work on the Web by entering your email (this will be your username) and password into the text boxes located in the upper right header of The Work on the Web site or start by clicking here. If you have not paid and registered yet, click here in order to start.

What kind of software do I need?

You will need Adobe Flash Player version 9.0 in order to start The Work on the Web. You can download Adobe Flash Player for FREE. Download Now!

Which credit card can I use?

Visa
MasterCard / EuroCard
American Express

Why am I having a payment problem?

This problem may occur if you have tried to register beforehand and then clicked on the confirm button more than once. To fix this problem please login on the homepage, remembering your email as your username and the password you used when registering.

You will then be taken to the payment screen to complete your payment, re–enter your credit card details and click only once on the confirm button. You will then be able to view the product. You may want to use an alternative credit card if this is at all possible.

Why can I not login to my account?

Once you have registered with us you will receive a confirmation email letting you know that your account has been activated. If you have not received a confirmation email, first please check your junk or spam mail as some email filters will send confirmations emails there. If this is not the case, your username, which is your registered email was entered incorrectly.

If you have received emails from The Work on the Web and still receive a message "Invalid user details" during login then your password is incorrect.
Please click on the forget password link or visit the "forgot password" page and your password will be emailed to you.

Do you accept PayPal?

PayPal will be available in the near future. For now, you can use the following credit cards: Visa, MasterCard/EuroCard, and American Express.

Is it safe to enter my card number online?

You can safely enter your credit card number via our secure server, which encrypts all submitted information. Your credit card information will only be used in the payment process of your order.

Why did my credit card authorization fail?

There are some variables that can cause your credit card authorization to fail. Please verify your credit card number, expiration date, cardholder name, and Card ID number. Then log on and subscribe again.

What if I forget my password?

Forgot your password? Fill in your username (e-mail account you have registered with), to have your password sent to your registered e-mail address.

What if I want to change my password?

We invite you to change your password from time to time for your own privacy and security. A message confirming the change will be sent to your mail, that appears in our records. If you want to change your password now, please click here, and follow the instructions.

What if I forget my username?

Your username is the e-mail address you registered with. If you don't remember what e-mail you registered with, please contact our support team. Do not forget to mention your Card ID Number, so we will be able to make sure your privacy is being protected

Why have I not received any email from you?

In order to ensure that you receive the Work on the Web emails in your inbox and not in your spam or junk mail folder, please add BKIsupport@coachinginteractive.com to your address book and/or safelist.

What is a Card ID number?

We request your Card ID number for your protection and privacy. It is a unique number that can only be found on your credit card.
Here's a sample of where to find your Card ID Number:

For Visa or MasterCard, it's the 3 digits located on the back of the card.
For American Express Cards, it's the 4 digits located on the front of the card. See picture

What is your refund policy?

We've put a lot of thought and effort into making our program the best it can be. In fact we're so proud of it, that if you change your mind after having signed up, we will refund all your money according to the Terms of use

How will I get my refund?

Refunds will be applied to the credit card you used for payment, and will show up as a credit on your monthly account statement.

Why can't I see the video when I'm playing a video file?

First, you need to make sure you have Flash installed, because the video player is a Flash movie. Download Now!
If you have Flash installed and videos still won't play:

Try reloading the page. You do this by holding down the shift button on your keyboard and hitting the reload button on your browser.
You may need to reinstall Flash on your computer Step 1 is to uninstall any previous version of Flash (uninstall directions). Then, you should download the most recent version of the Flash Player and install it. Download Now!

If the problem still persists, Please contact our support team by clicking here or send mail to BKIsupport@coachinginteractive.com

Why can't I hear audio when I'm in the system?

Adjust the volume control on your computer and speakers.
Adjust the volume control located in the lower right corner of the Video Player.
Ensure that your headset is working and connected to the computer - if you use one.

Why did my Authentication fail?

"The Work on the Web" Platform, is open to registered members only.
If you haven't registered yet - please click here.
If you are already a registered member, please try the following:

Is the "Caps Lock" or "A" light on your keyboard on? If so, hit "Caps Lock" key before trying again.

Have you forgotten or misspelled your e-mail address or password?

In the event that you cannot remember your password, you may recover your password by clicking here. Your password will be sent immediately to your registered mailbox.
Still having trouble? Please contact our support team by clicking here or send mail to BKIsupport@coachinginteractive.com

Coupon Codes

From time to time, we offer special discounts to groups, organizations or individuals. A Coupon Code instructs our e-commerce system to display the special offer. if you have any coupon code, please enter it in the registration page and click the apply button near the coupon code. in order to display the special offer

The coupon code I entered is not recognized

If our system doesn't recognize the coupon code you have entered, please check the following:
our coupon code consists of two fields separated by a hyphen in the middle.
Did you enter both fields of the coupon correctly?
Did you click on the "Apply" button?
Another possibility is that you may have entered a code that has expired. When a coupon is correctly filled you will see the promotion appear and the price or period of the offer will change accordingly.

Where is my saved Work?

Every time you do click on the "Next" button your Work is automatically saved. Please click on the Edit/History button, pick the version (session) you want to work on and click "edit". This will allow you to review that session. Then, please click on "Next" till you reach the page you want to continue with.

The Work on the Web

The Work on the Web is a powerful process of inquiry that allows you to get all the information, materials, tools, video support and examples of how to do the work – at one place.